The Claims Management Ombudsman is a part of the Financial Ombudsman Service.
We look at complaints about claims management companies (CMCs) that provide services:
- from England, Scotland and Wales, or
- to customers in England, Scotland and Wales
We sort out complaints between CMCs and their customers in a fair and impartial way, and we have the power to put things right.
We won’t be able to help you if:
- you live outside of England, Scotland or Wales and
- the CMC you’re complaining about is based in – or constituted outside of – England, Scotland or Wales
If you have a complaint
If you’ve complained to a CMC and you’re not happy with how they’ve handled your complaint, you can ask us to step in.
If you’re a CMC
If you’re a CMC and want information about handling complaints, we can help.
