Dispute resolution that’s fair and impartial

The Claims Management Ombudsman is a part of the Financial Ombudsman Service.

We look at complaints about claims management companies (CMCs) that provide services from England, Scotland and Wales or to customers in these countries.

We sort out complaints between CMCs and their customers in a fair and impartial way, and we have the power to put things right.

If you have a complaint about a CMC

If you have a complaint

If you’ve complained to a CMC and you’re not happy with how they’ve handled your complaint, you can ask us to step in.

How to complain 

If you are a CMC

If you’re a CMC

If you’re a CMC and want information about handling complaints, we can help.

How to handle and prevent complaints