In some cases, complaints handling rules mean that claims management companies have to give customers an official printed copy of our leaflet. You can order supplies in batches of 25 or 825 directly from us.
We publish information about some of the things you need to do when you receive a complaint, including telling your customers about us, it gives details about the requirement to send consumers our consumer leaflet. It also includes information about:
the option for claims management companies to print the leaflet themselves;
arrangements for claims management companies who deal with consumers (and their complaints) over the internet;
the use of our logo by claims management companies – to help promote consumer awareness of the ombudsman.
Consumer advice agencies can also order copies by calling us on 0300 123 9123.
Supplies are free to public libraries and consumer advice agencies, such as citizens advice and trading standards departments.