The information on this page is for Claims Management Companies (CMCs).
If you're a consumer who has a complaint about a CMC, we have separate information about how to complain. And we have separate guidance for financial services businesses on the Financial Ombudsman Service website and for small businesses (SMEs) that want to make a complaint.
Helping you resolve complaints
The information on this page is for CMCs that provide their services from England, Scotland and Wales or to customers in these countries. This includes CMCs that:
- are authorised by the Financial Conduct Authority (FCA)
- were covered by the Legal Ombudsman at the time of the event the customer’s complaint is about
At the earliest stage
You’ll always have the chance to resolve any complaint with your customer before it comes to us.
See our guide to what you need to do when you receive a complaint.