For consumers

We’ve been resolving disputes between financial businesses and their customers since 2001.

The information on this page is for consumers who have a complaint about a CMC.

If you’re a CMC, you’ll find our information for CMC businesses useful. We also have separate guidance for financial services businesses on the financial ombudsman service website   and for small businesses (SMEs) that want to make a complaint.

CMC consumers how to complain

How to complain

Making a complaint is easy and free

Find out more on how to complain 

What happens when you complain

Find out more on what to expect 

Helping you resolve complaints

How we can help

Not sure if your complaint is something we can help with?

Complaints we look at and who we can help