CMC quarterly data

Our CMC quarterly data shows the volume of complaints we received and resolved about claims management companies, and the proportion of complaints we upheld in consumers’ favour.

Last updated: 1 March 2024

Q4 2023/24: 1 January to 31 March 2024

  • We received 73 enquiries about, and 30 new complaints against, claims management companies. 
  • We provide information for consumers and for CMCs on the types of complaints that we deal with on this site.


In each release of quarterly data (about both financial products and relating to complaints about claims management companies), we publish the number of new enquiries and new complaints received in the period, together with the number of ombudsman referrals and the percentage of cases upheld in favour of the customer.

We publish data about products and services where we have received at least 10 new complaints in the reporting period. Products and services where we have received at least one, but fewer than 10 new complaints, are denoted as “<10”. We publish an uphold rate where we have resolved 30 or more complaints about the relevant product or service in the period. We no longer publish a separate overall and non-PPI uphold rate: the substantial fall in PPI complaint volumes makes that less informative than previously.

From Q1 2022/23 our taxonomy has reflected some changes enabling us to provide more insight into the types of complaints we receive. Find out more about the changes to our taxonomy.