Our CMC quarterly data shows the volume of complaints we received and resolved about claims management companies, and the proportion of complaints we upheld in consumers’ favour.
Q3 2025/26: October to December 2025
- We received 60 new complaints against claims management companies, and the uphold rate was less than 30%.
- We provide information for consumers and for CMCs on the types of complaints that we deal with on this site.
Downloads
In each release of quarterly data – about both financial products and relating to complaints about claims management companies – we publish:
- the number of new enquiries and new complaints received in the period
- the number of ombudsman referrals, and
- the percentage of cases upheld in favour of the customer.
We publish data about products and services where we have received at least ten new complaints in the reporting period. Products and services where we have received at least one, but fewer than ten new complaints, are denoted as “<10”.
We publish an uphold rate where we have resolved 30 or more complaints about the relevant product or service in the period. We no longer publish a separate overall and non-PPI uphold rate. The substantial fall in PPI complaint volumes makes that less informative than previously.
From Q1 2022/23 our taxonomy has reflected some changes enabling us to provide more insight into the types of complaints we receive. Find out more about the changes to our taxonomy.