Our CMC quarterly data shows the volume of complaints we received and resolved about claims management companies, and the proportion of complaints we upheld in consumers’ favour.
Q1 2024/25: 1 July to 30 September 2024
- We received 55 new complaints against claims management companies, and the uphold rate was less than 30%.
- We provide information for consumers and for CMCs on the types of complaints that we deal with on this site.
Downloads
In each release of quarterly data (about both financial products and relating to complaints about claims management companies), we publish the number of new enquiries and new complaints received in the period, together with the number of ombudsman referrals and the percentage of cases upheld in favour of the customer.
We publish data about products and services where we have received at least 10 new complaints in the reporting period. Products and services where we have received at least one, but fewer than 10 new complaints, are denoted as “<10”. We publish an uphold rate where we have resolved 30 or more complaints about the relevant product or service in the period. We no longer publish a separate overall and non-PPI uphold rate: the substantial fall in PPI complaint volumes makes that less informative than previously.
From Q1 2022/23 our taxonomy has reflected some changes enabling us to provide more insight into the types of complaints we receive. Find out more about the changes to our taxonomy.
