To send us an enquiry, or register a new complaint about a claims management company (CMC), here’s how to get in touch.

Service update in light of Covid-19 (coronavirus)

In light of the Covid-19 (coronavirus) pandemic we are having to work differently. There was already a high demand for our service and inevitably there will be an ongoing impact from Covid-19 on how long things take, but we're working hard to continue to provide a high-level of service and we're continuing to resolve complaints.

  • Our phone lines are busier than usual. You can call us between 8am and 5pm, Monday to Friday but it’s likely that you will need to wait to speak to someone. Where possible, please email us or make a complaint online.
  • Please do not send us post at this time, unless you’re unable to contact us in any other way. We have very limited access to our office, so we’re unable to process post in the usual way. 
  • It may take a number of weeks before we're able to acknowledge receipt of emails, post and complaints submitted online. Please bear with us, we'll be in touch as soon as we can. 
  • If your complaint has been allocated and you have the contact details of the case handler, you can still contact them directly.

Find out more about our approach to complaints that might be caused or affected by Covid-19.

How to complain

Find out how to complain to us about a claims management company (CMC), before making your complaint.

How to complain 

Contact us with an enquiry

If you're getting in touch about something other than a new complaint, you can contact us in the following ways. 

Woman talking on the phone at her desk with others around her working on laptops

Our technical desk

Financial businesses and people involved in responding to complaints can contact our technical desk for help with general enquiries.

If you are a financial business looking for guidance, our technical desk is still open. The lines are open Monday to Friday, between 9am and 5pm. Alternatively, please contact the technical desk by email or, if you have a query about our approach to complaints caused or affected by Covid-19, read our information for businesses.

0207 964 1400


Find out more