If you’ve lost out financially, we’ll look to put you back in the position you’d be in if the claims management company (CMC) hadn’t got it wrong.
How we calculate this compensation depends on what the complaint is about and how you lost out financially. We can also consider compensation for non-financial loss if the CMC’s mistake has had some other sort of impact on you.
The money we can award
If you’ve lost out financially, we can tell the CMC to compensate you for the loss it caused. Where it’s clear how much you lost, we’ll tell the CMC how much money it needs to pay.
There’s a limit to how much we can tell a CMC to pay. If we think compensation should be higher than our award limit, we can recommend that the CMC pays more. But we can’t make them pay anything over the limit. It's up to them whether they pay any extra or not.