Complain online

You can make a complaint about a claims management company (CMC) through our online form, and find out more about the information you’ll need to have to hand before you start filling the form in.

Make a complaint about a claims management company (CMC)

You'll need the following information to hand to help you complete the complaint form:

  • The name of the CMC you're complaining about.
  • Dates of correspondence with the CMC, including the date of its final response.
  • Your account and policy details. 

To find out more about our process, read our how to complain page.  

Please note that our online complaint form needs to be completed in one go, it cannot be saved part of the way through. Allow up to 30 minutes to complete and submit it.

Please don't close the form until you have fully completed and submitted it. If you do, you will lose the stage you're at and the information you have added so far. 


Complain about a CMC via our online form

Make a general enquiry

Find out more about contacting us, if you have an enquiry about an ongoing complaint. 

Find out our contact details